Customer Service – Feedback Form
New Life Georgia is not only one of the branches of New Life Global Network. We act as a head office and management team is also located in Georgia. From our side we do our utmost best to monitor the quality of service, our Intended Parents satisfaction level, approaches of our team members towards the Intended Parents and observe that they are going extra miles with them. In other words, we try hard to ensure Intended Parents expectations are fully met. However, there have been some occasions that parents experience inconveniences at certain institutions. We obviously get involved immediately, but if we hear about those issues post factum solving it may take longer than expected. Therefore, we would like to encourage the Intended Parents to instantly bring any unexpected matter to our attention.
This made us write this page for the Intended Parents and to make them aware about some kind of cultural particularities in some countries. We would like to suggest the parents about some aspects and advice them how to act in case they are unhappy about anything or encounter some inconveniences.
When we provide the parents with the costs of certain services and we have them clearly outlined in our program packages, they are agreed with the provider clinics including IVF clinics, laboratories and delivery hospitals. Same applies to Legal team charges. We have special agreements with them with due costs and they are all aware not to charge anything extra to the Intended Parents. However, in some countries it is very cultural to ask extra payments for some services. In such occasion, we request the parents to inform us immediately and give more details who asked for additional payment and for which service. We will be able to remind them our agreement and you will be saved from paying extras. We would like to emphasize that in order to receive most affective actions from us, we should be involved from the very beginning.
In case you have delays in responding from any New Life Branch team member, or you feel the replies they give are not satisfactory, please always feel free to contact firstname.lastname@example.org. All the emails sent to this email address go to the high management directly and actions will be made immediately. We will solve your problem and team member will be notified to be more attentive and responsive.
Parents Choosing the ways of Communication
We understand that there are different ways Intended Parents are willing to discuss the steps of the programs. For some email communication is most convenient, while for others Skype Conversations and phone calls are preferred. We welcome the parents to choose the way of communication. Moreover, for the comfort of our parents New Life very frequently arranges the meetings in different countries. Based on number of enquiries we receive from certain countries, we travel to different destinations to meet Intended Parents face to face and discuss the programs from the very beginning till the very end. The announcements of current destinations are made on our website.
Bonus Service – After Birth Care
In order to make sure our parents are looked after even after the birth of the babies we have a special team member assigned to the parents who come to Georgia for baby delivery. We named this position as After Birth Care Coordinator and she is helping our Intended Parents from the birth of the baby until they return back home safely. After Birth Care Coordinator will arrange your airport pick up and drop off, she will accompany you to the House of Justice to get the Birth Certificate, she will help you with finding the nanny, finding the flat through the real estate agents, she will find most professional doctors for you depending on your needs, she will provide you the information about the pharmacies, about the nurses. To say in other words she will be your guide throughout your staying in Georgia. Should you have any issues with getting in touch with her or having any delays in responding please immediately inform us by emailing to email@example.com.